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Support

How can we help?

The quickest answers are in the app: open the menu and tap Support to chat with the assistant, which can hand you over to a person.

Videos aren't arriving in WhatsApp

  1. 1Open PureStatus and tap Activate, then send the pre-filled message in WhatsApp.
  2. 2WhatsApp lets us reply only within 24 hours of your last message, so reactivate if it's been a while.
  3. 3Compress again; the video arrives in the PureStatus chat.

My status still looks blurry

  1. 1Start from a sharp, vertical original — PureStatus keeps quality, it can't add it.
  2. 2Forward the video straight from the PureStatus chat to your Status. Don't save it to the gallery first.
  3. 3Don't crop or edit the video after it's been prepared.
  4. 4Make sure the app is up to date, then try another video.

I subscribed but still see ads or a watermark

  1. 1Close the app completely and open it again.
  2. 2Check you're signed in to the same Google account or Apple ID that bought the subscription.
  3. 3Wait a couple of minutes for the store to sync, then use Restore purchases in the app.

Cancelling and refunds

  1. 1Android: Google Play → Profile → Payments & subscriptions → Subscriptions → PureStatus → Cancel.
  2. 2iPhone: Settings → your name → Subscriptions → PureStatus → Cancel.
  3. 3Refunds are handled by the store: play.google.com (Order history) or reportaproblem.apple.com.

Changing your WhatsApp number

  1. 1Open the menu → Settings and tap the pencil next to your number, then activate the new one.

Still stuck?

Email us with your WhatsApp number and a short description. Screenshots help.

apps@damtechdesigns.com

Or read the FAQ.